Help centre

HeyUp Support

Movement breaks, camera-counted.

For help, email mick@heyup.fit. Please include your device model, operating-system version, and a short description of what happened. Do not send camera footage or sensitive health data.

Camera counting

Allow camera access when prompted, position your device so the relevant joints are visible, and use an evenly lit space. Camera processing stays on your device; HeyUp does not record or upload the camera feed.

Notifications and the voice cue

Check that notifications and sounds are enabled for HeyUp in your device settings. Focus modes, Silent Mode, and device volume can affect whether a cue is heard.

Purchases and restoration

Use Restore Purchases in HeyUp while signed in to the Apple Account that made the purchase. Subscriptions can be managed from your Apple subscription settings. Apple handles billing and refund requests.

Your privacy

Read the HeyUp Privacy Policy for details about local app storage, camera processing, support messages, and purchases.

Safety

HeyUp is for general wellness and is not medical advice. Stop an activity if you feel pain or unwell and seek appropriate professional advice when needed.